Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 973-538-2559 or make an appointment online!
Know Your Rights
Fred and his team are great! I needed a new alternator and my car was taken right in and serviced immediately. You will never find a more honest,fair and professional business as this one.
This was a pleasant experience getting my car fixed, no surprises. Who would have expected an honest Mechanic? Harder to find than a Leprechaun. Now all I need to do is find an honest Plumber :) Seriously I will use these guys again.
The customer service is awesome. I went in for a 2nd opinion on state inspection results, not only did they take a look but they explained to me what they thought was going on, referred me back to the dealer and all this advice was free - I was willing to pay for analysis. I know I am taking all my future car business to Sack's Shell!
I went in to get stabilizer links installed on my 06' Ford 500. I was in and out in an hour with my wallet still intact. I was very happy with the work. I was looking for a new mechanic in the Morristown area and I found one!!
These guys are terrific. My father has always gone to Sack's Shell and I recently moved back into the area and needed repair to my VW Passat. After speaking to Fred on a Saturday afternoon regarding road noise coming from the front of the car, he thought he knew the issue (alignment) and offered to take it in at 8am on Monday. They had it back to me by 1pm that day with really reasonable pricing for the entire job. It is so nice to have a mechanic whose work my wife and I can trust.
Brought both my Jeeps to Sack's on a whim and was pleased with every aspect. Fred and Ralph are top notch, quick and effective. I'll be sure to use them again.
I've known Fred for many many years. Both my father and I use his mechanic services and get the majority of our fuel at his station. He always does a good job, is responsive, and most importantly, the guy is trustworthy. Highly recommend!
Fred Sackman has been in business for 21 years at Sack's Shell and has developed a strong reputation for quality work and honest dealing with long-standing customers that span across Morris, Essex and Bergen Counties. His supporting crew of mechanics, Ralph and Lupe, are also very knowledgeable and helpful, giving a clear transparent look at car troubles and making very practical sensible recommendations. I have personally used Fred for nearly all of my mechanic work for the past 6 years and have been very pleased with his willingness to work with me on higher priced jobs, troubleshoot at minimal-to-no cost and replace warrantied parts at no extra cost when they go. I highly recommend Fred as a long-term top choice when it comes to hard working honest mechanics.